Privacy Policy

1. Introduction

Welcome to Mentor At Home. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for educational services including Government Exam Preparation, School Education, Private Job Training, Skill Development, and Career Counseling.

2. Information We Collect

2.1 Personal Information

When you register on our platform, we collect:

• Name and email address
• Phone number (optional)
• Profile picture (when using Google Sign-In)
• Educational background and goals
• Exam preferences and target categories

2.2 Google OAuth Data

When you sign in with Google, we collect:

• Email address (userinfo.email scope)
• Full name and profile picture (userinfo.profile scope)
• Google account unique identifier

2.3 Learning Data

• Test scores and quiz results
• Study progress and completion rates
• MCQ practice history and performance analytics
• Notes and bookmarked content
• Course enrollment and completion data

2.4 Technical Data

• IP address and device information
• Browser type and version
• Usage patterns and platform interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide personalized learning experiences
• Track your progress and generate performance analytics
• Send educational content and platform updates
• Process payments and manage subscriptions
• Improve our platform and develop new features
• Provide customer support and respond to inquiries
• Prevent fraud and ensure platform security

4. Data Storage and Security

4.1 Storage Infrastructure

Your data is securely stored using:

• Supabase PostgreSQL Database - User profiles, learning data, test results
• Cloudflare R2 - Study materials, notes, media files
• Google OAuth - Secure authentication

4.2 Security Measures

• End-to-end encryption for data transmission (HTTPS/TLS)
• Row Level Security (RLS) policies on database
• Regular security audits and updates
• Secure password hashing (bcrypt)
• JWT-based authentication

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your data only in these cases:

• Service Providers: Supabase, Cloudflare, Vercel (hosting and infrastructure)
• Payment Processors: Razorpay/Stripe (for subscription payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze platform usage
• Improve user experience

For more details, see our Cookie Policy.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Download your learning data
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@mentorathome.com

8. Children's Privacy

Our School Education vertical serves students under 18. For users under 13, we require parental consent. We comply with COPPA (Children's Online Privacy Protection Act) and collect minimal information from children. Parents can review, delete, or refuse further collection of their child's information by contacting us.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other international privacy laws.

10. Data Retention

We retain your data:

• Active accounts: Indefinitely while your account is active
• Inactive accounts: 3 years after last login
• Learning data: 5 years for analytics and improvement
• Payment records: 7 years (legal requirement)

You can request immediate deletion by contacting us.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of the platform after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, contact us at: